Privacy Policy

Your Privacy Matters to Us

At RightStep Placentia Landscaping, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

Contact Information

When you request a quote or hire us for services, we collect basic information like your name, address, phone number, and email address. We need this information to communicate with you, schedule services, and send invoices.

Property Information

We may take photos of your property before, during, and after our work. This helps us plan projects, document our work, and show the quality of our services to potential customers. We always ask permission before using property photos for marketing purposes.

Payment Information

When you pay for services, we collect necessary payment information. If you pay by credit card, we use secure payment processors and do not store your full card details on our systems.

How We Use Your Information

We use your information to:

• Provide quotes and schedule your landscaping services
• Communicate with you about your project or maintenance schedule
• Send invoices and process payments
• Improve our services based on your feedback
• Send occasional updates about our services (you can opt out anytime)
• Comply with legal requirements and maintain business records

Sharing Your Information

We do not sell your personal information to anyone. We may share your information only in these limited situations:

• With service providers who help us operate our business (like payment processors)
• If required by law or to respond to legal proceedings
• To protect our rights or the safety of our employees and customers
• If our business is sold or merged with another company

Website and Online Forms

Our website may collect basic information about your visit, such as your browser type and pages viewed. This helps us improve the website experience. We use secure forms to collect quote requests and contact information.

We do not use tracking cookies for advertising purposes. Any cookies used are essential for the website to function properly.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage systems, limited employee access, and secure payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Request a copy of the personal information we have about you
• Ask us to correct inaccurate information
• Request that we delete your information (subject to legal requirements)
• Opt out of marketing emails by clicking unsubscribe in any email we send
• Ask questions about how we handle your information

How Long We Keep Your Information

We keep your information for as long as necessary to provide services and meet legal requirements. Customer records are typically maintained for 7 years for business and tax purposes. After that, we securely delete or destroy the information.

Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children. Our services are provided to property owners and authorized representatives only.

Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website. The date at the top of this policy shows when it was last updated.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

RightStep Placentia Landscaping
419 Bluebell Ave, Placentia, CA 92870
Phone: (323) 916-2896
Email: info@placentialandscaping.com